Kittrell Family Dentistry
A Great Dentist

Frequently Asked Questions (FAQs): General Dentist

How can we help you?

We understand the importance of patient education at the office of John S. Kittrell, DDS, and Associates. Good oral care is essential for one’s overall health, and the more knowledge our patients have about dental care, the better their oral health will tend to be.

There are a number of questions we hear rather frequently, so we have included those below.

If you have other questions that are not listed here, we invite you to ask them. Whether they have to do with your oral care specifically or your oral health generally, we want to know what you are thinking. When you have knowledge, you can make more informed decisions about your treatment options.

Don’t hesitate to ask us questions. We care about the health of you and your entire family!

General Dentist


We currently participate with Delta Dental Premiere insurance, but we will file out-of-network dental insurance as well. In most cases, you will be asked to pay your estimated portion at the time of service.

We are pleased to offer CareCredit financing, and we also accept cash, check, Visa, MasterCard, and Discover.

We agree with the American Dental Association (ADA) guidelines, which recommend visiting a dentist at least twice a year for an examination and professional cleaning. 

We use the term “painless dentistry” because we do everything we can to ensure that your visit to our office is as free of stress and pain as possible. We will do what we can to alleviate pain in a way that is most comfortable for you. 

If you have a dental emergency, you should call our office immediately.

If you are experiencing tooth pain or swelling, we will work you into our schedule during normal business hours. After hours or during the weekends or on holidays, please call our office at (804) 740-7212 and leave a message that includes your name, phone number, and the details of your emergency.

The doctor on call will be paged and will return your call promptly.

When you come in for your first appointment, we will ask you about your medical and dental history. Then we’ll examine your teeth and gums, and screen you for oral cancer. We will also screen you for sleep apnea, take x-rays of your entire mouth, and complete a TMJ (temporomandibular jaw joint) exam.

After we go over your dental profile, we will discuss any diagnoses and recommended treatment with you. If treatment is recommended, such as a root canal (endodontics), sleep apnea oral device, braces (orthodontics), or oral surgery, we will work with you on a plan or refer you to a specialist. We will also go over expected treatment costs and work with you to decide on the best payment plan to fit your needs. 

During regular follow-up appointments, we will examine and clean your teeth and gums, screen you for oral cancer and sleep apnea, as well as discuss any recommended treatments. We will also go over any problems or pain you might be experiencing and answer any questions you might have.

Not finding what you need?
If you have difficulty using our website, please email us or call us at
View the ADA Accessibility Statement
Your safety is our top priority. Learn more about our COVID-19 policies HERE.